Systems Strengthening

• Namati played a central role in drafting Mozambique's National Strategy for the Humanization of Healthcare and its first-ever strategy to combat bribery in the health sector. 
• As the Ministry of Health's lead civil society partner, we co-developed national guidelines to establish patient support offices in every health facility.
• We also worked with the national HIV program to expand its quality improvement strategy beyond clinical indicators to include patients' experiences of care.

• In 2016, Namati and the Ministry of Health published a right to health manual grounded in compassionate, patient-centered care and community participation.
• We co-developed a national training package on human rights and ethics for health providers and co-facilitated national and provincial trainings-of-trainers.
• Namati and the MoH drafted an operations manual and training package for patient support offices, with trainings across the country.
• We developed a training package for HIV counselors on communication, informed consent, and patient dignity in both facility and community settings

• Working with provincial health leadership, Namati helped establish standards for humanized childbirth now protecting women across 267 public health facilities — covering privacy, informed consent, and support during delivery. We're now advocating for national policy to extend these protections to every woman in Mozambique.
• In Inhambane province, we partnered with health leadership to launch a humanization initiative across all 144 facilities — ensuring patient privacy, upgrading bathrooms, and eliminating illegal fees, turning community concerns into concrete improvements.

Namati champions policies that give patients and communities a meaningful role in healthcare governance — including greater recognition and support for village health committees. We developed a practical dialogue tool that helps communities and health facilities identify barriers and co-create solutions. The Ministry of Health has since adopted this approach nationwide, embedding community participation as a core component of the health system.